Case Management

The lack of predictability, the involvement of many documents and the need to coordinate people and business processes lead to long delays, frequent mistakes, lack of visibility and control and ultimately hinder the further development of the business. 

Papyros ECM Case Management solutions bring together all data, documents, to-do lists and workflows related to a specific topic and then forward each case to the right people for handling. 

Solution Features

Organize data, documents, procedures, tasks and critical dates in Cases and regain control over the day-to-day affairs of your business. Take advantage of the Papyros ECM platform’s Case Management solutions and offer your staff the tools to make the right decisions in a timely manner, while significantly reducing operating costs and internal case processing time.

Document Management

Each Papyros Case contains a series of folders and documents, incoming and outgoing, composing the overall picture of each issue. Papyros platform enables users to digitize, organize case documents along with their various versions and distribute them for processing.

Digital Forms

Take advantage of the ability to design your own digital forms and correlate any data with your documents and your cases, also reducing significantly paper usage. With Papyros Forms the capture of information is done immediately and easily, minimizing the risk of human error in internal processes.

Task lists

Access your everyday tasks through the Papyros Platform and manage your cases having all necessary information at hand. Your inbound and outbound documents are shown in your Papyros home page, available for further processing and handling, never missing any deadline.

Email Management

Handling day-to-day affairs often involves exchanging multiple emails with the company’s customers, partners or suppliers. Organize one-click communication through the Email Management module of the Papyros ECM platform or directly from the Outlook application and free up space on the company’s central email server

Workflow Design

utomate your processes with no code writing. Set your rules, events, activities, gateways, steps, and tasks at each stage. Organize the responsibilities of each department and facilitate collaboration between users and the responsibilities of each part of the business.

Automations

Handling a case often requires submitting documents, making a decision, or completing actions between multiple applications. Our built-in Case Management Tools offer the ability to set specific rules for each case state, ensuring that they are handled every time promptly and correctly.

Notifications

Set dynamic deadlines for each procedure step and track them in personalized calendars per user / role. Inform the staff daily for any delays in the course of cases with automated emails and notifications within the application.

Reports and KPIs

Monitor in real time your productivity and discover any bottlenecks, with Papyros extensive reports and measurable performance indicators (KPIs), helping the management board to take the appropriate corrective actions.

Requests Management via portal

Enable customers, suppliers and partners to submit requests to your business and manage them through a special Papyros ECM self-service Web Portal. Create dedicated external customer service pages and significantly reduce response time of complaints, requests etc.

Remote Work

Working remotely is now no different than your office desk, since Papyros is available in Web, Desktop and Mobile, providing you with authorized access to cases, documents and procedures anywhere, anytime

Third-party Integration

Connect Papyros to your existing business infrastructure, preventing your staff from making duplicate entries, or gather information from scattered locations to carry out their day-to-day operations.

Each Papyros Case contains a series of folders and documents, incoming and outgoing, composing the overall picture of each issue. Papyros platform enables users to digitize, organize case documents along with their various versions and distribute them for processing.

Demo | modus.gr
Demo | modus.gr

Demo on demand

Lets see how you can lead the digital transformation of your business, with Papyros ECM Platform.

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Benefits

Significant reduction of operating costs from the abolishment of paper management
Accelerate case processing and increase productivity
Reduction of human errors and minimization of legal
Real time full picture of the business operations
Transparency and compliance with laws and regulations
Improved interdepartmental cooperation
Remote work with fully compliant audit logs and strict access policies