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Travel Application Workflow


Client: Fraport Greece

Fraport Greece was founded in 2015 and is responsible for the maintenance, operation, management, improvement and development of 14 regional airports in Greece. The headquarters in Athens employ about 200 people and more than 400 employees are employed at airports.



01. The Challenge
02. The Solution
03. The Benefits
01. The Challenge

At Fraport Greece the staff often travels from the company headquarters to the 14 airports and abroad. The procedures for approving travel, issuing airline tickets and booking accommodation were done manually, in a non-automated way. This included multiple communications between employees but also with travel agencies and other associates, resulting in time delays, a complex cost control system and a multitude of mails and other documents.

02. The Solution

With the supply of the Papyros system, digital forms for entering travel data were created (about location, dates, etc.) and automated workflows were implemented to approve the entire process, from the trip itself to the cost of airline tickets, accommodation costs, off-site expenses, etc. This process is immediately available to those in charge, who can approve or reject the application even from their mobile phone.
Once the approval process is complete, the process of collecting offers from contracting travel agencies begins. The offers are submitted digitally through a portal and via a contractor selection workflow, standardized and automated. Upon completion of this flow, the employee receives the relevant documents (tickets, accommodation) and can register in the same system and all his expenses during the trip. The whole circuit closes with a satisfaction survey for each travel agency at the end of each trip.

03. The Benefits
  • Paperless approval procedures
  • Cost reduction
  • Reduction of approval time
  • Efficient recording, supervision and control of applications
  • Clear picture of the expenses, with management of the relevant documents
  • Easy access to all documents and procedures, by everyone
Before After
Avg.completion time   2-3 days 2h 19mins (35 mins min.)
Cost (as of Oct. 2019) 36.385€ (budget allowance) 26.435€ (actual cost)


The airport industry is distinguished for its orientation to technologically upgraded and pioneering solutions that contribute to the enhancement of the digitization of their operations. For this reason, solutions that reduce the use of paper and contribute to the mitigation of the environmental footprint are considered as a priority and are part of the operational environment of the Athens International Airport. On this matter, the Papyros platform has vertically optimized processing speed and security of document content storage, minimizing paper use and utilizing modern digital archiving capabilities in a secure environment.

Rely Papyros | Alexandros Ziomas
Director, Information Technology & Telecommunications Business Unit at Athens International Airport

In the context of the digital transformation but also in order to achieve better document management between the 15 points that Fraport Greece has activities, we collaborated with Modus and the Papyros platform. The goal of our efforts is improved cooperation and efficiency, reduced approval times and faithful adherence to corporate compliance and governance.

Rely Papyros | John Theofilos
Head of IT & Telecoms Unit, Fraport Greece

We live in a digital world that works from anywhere, anytime, on any device. The possibility given to us by the Papyros platform to be able to work not only from our office but via web or mobile has offered us great flexibility and has significantly increased our productivity.

Rely Papyros | Anna Papakosta
Head of Administrative Services, Attiki Odos S.A.

Using Modus’ Papyros platform, we have been able to digitally transform the incoming document management process. The result was the faster completion of the procedures, without errors and omissions, while the information was available in real time to all stakeholders. It is also important to note that by eliminating the use of paper, we are actively contributing to the improvement of our environmental footprint.

Rely Papyros | Panagiotis Tsiakis (PhD)
IT Business Applications Manager, Hellenic Petroleum SA

A key factor in our choice to work with Modus was the Papyros platform. Through this we not only automated our processes but we continue even today to add new workflows as it enables us to meet new business needs that arise.

Rely Papyros | Evangelos Pasxalis
IT Manager, Ydrogios Insurance SA

We partnered with Modus because it has the most flexible document management and workflow automation platform. The Papyros platform has really allowed us to review our processes and automate them, always in compliance with applicable regulations. The daily workflow in several parts of the headquarters has been simplified and standardized and in combination with the minimization of human error has led to a large increase in productivity.

Rely Papyros | Eleni Tsitsopoulou
IT Director, Jumbo

On behalf of Horizon Insurance Company I would like to point out that Papyros has brought impressive results in the management of corporate documents and in the automation of internal processes. At the same time, it contributes to the digital transformation of the company and the use of less paper. Another advantage is the easy integration with the ERP system of the company, a fact that multiplies its business value.

Rely Papyros | Christoforos Tsakarisianos
Data Protection Officer, Horizon Insurance Company S.A.

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